Call centre and IP Telephony Solutions - EgyptVoipSupply Arkan
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Call centre and IP telephony solutions

 Many prominent businesses in Egypt have moved to IP Telephony in their inter-company voice communication. There is an ever-growing demand to change to IP Phones among Middle east businesses. At Arkan, we are prepared to address and meet the market demand for IP Phones and VoIP. We offer our clients high quality solutions in partnership with Sangoma Asterisk (Dgium), Polycom and Grandstream.

 Arkan offers variety of  IP Phone to fulfill different needs to enhance communications capabilities, From small to medium enterprises to residential users,

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a  contact center. Arkan is one of the pioneers in delivering Contact Centers Solutions based on Elastix . Elastix is an open source solution, which is now one of the most famous call center solutions worldwide. Arkan also integrates Elastix with other UC components in the enterprise environment.

What is asterisk?

aAsterisk is the world’s leading open source telephony engine and tool kit. offering flexibility unheard of in the world of proprietary communications, asterisk empowers developers and integrators to create advanced communication solutions …for free.

Asterisk is released as open source under the GNU General Public License(1) (GPL), and it’s available for download free of charge. Asterisk is the most popular open source software available with the Asterisk Community being the top influencer in VoIP. Asterisk was created by Mark Spencer of Digium, Inc(2) in 1999. Code has been contributed from open source coders around the world, and testing and bug-patches from community have provided invaluable aid to the development of this software.              

Asterisk as a switch ( pbx )

asterisk can be configured as the core of an IP or hybrid PBX ,switching calls, managing routers ,enabling features , & connecting callers with outside world over IP, analog (POTS), and digital (T1/E1) connections.

Asterisk runs on a wide variety of operating systems including Linux, Mac OS X, OpenBSD and Sun Solaris and provides all of the features(3) you would expect from a PBX including many advanced features that are often associated with high end (and high cost) proprietary PBXs. Asterisk’s architecture(4) is designed for maximum flexibility and support Voice over IP in many protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware(5).

Asterisk as ageteway

It can also be build out as the heart of media gateway ,bridging the legacy PSTN to the expanding world of IP telephony. Asterisk’s modular architecture allows it to convert between a wide range of communications protocols and media codecs.

Asterisk as a feature / media server

Need an IVR? Asterisk’s got you covered . How about a conference bridge? Yep. It’s in there .What about an automated attendant? Asterisk does that too. How about a replacement for your aging legacy voicemail system? Can do. Unified messaging? No problem . Need a telephony interface for your web site? Ok.

Asterisk in the call center

Asterisk has been adopted by call canters around the world based on its flexibility .Call center and contact center developers have built complete ACD systems based on Asterisk. Asterisk has also added new life to existing call center solution by adding remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialing, and more.

Asterisk in the network

Internet Telephony Service Providers (ITSPs), competitive local exchange carriers (CLECS) and even first-tier incumbents have discovered the power of open source communications with Asterisk. Feature servers, hosted services clusters, voicemail systems, pre-paid calling solution ,all based on Asterisk have helped reduce costs and enabled flexibility.

Asterisk everywhere

Asterisk has become the basis for thousands of communications solutions. If you need to communicate, Asterisk is your answer.

Supported platforms

Asterisk is primarily developed on GNU/Linux for x/86 and runs on GNU/Linux for PPC along with OpenBSD, FreeBSD and Mac OS X. Other platforms and standardsbased UNIX-like operating systems should be Asterisk is available in Debian Stable and in maintained by the Debian VoIP Team.

Support hardware

Asterisk needs no additional hardware for voice over IP. For interconnection with digital and analog telephony equipment , Asterisk support a number of hardware(5) devices ,most notably all or the hardware manufactured by Digium(7), the creator of Asterisk, Sangoma

Features

Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features which interoperates with traditional standards-based telephony systems and Voice over IP systems.

Supported Protocols

Asterisk support a wide range of protocols for handing and transmission of voice over traditional telephony interfaces including H.323, Session Initiation protocol (SIP), Media Gateway control protocol (MGCP), and Skinny Client Control Protocol (SCCP). Using the inter-Asterisk eXchange (IAXtm) Voice over IP Protocol Asterisk merges voice and data traffic seamlessly across disparate networks. The use of Paket Voice allows Asterisk to send data such as URL information and images in-line with voice traffic ,allowing advanced integration of information.

Asterisk provides a central switching core, with four APIs for modular loading of telephony applications hardware interfaces, file format handling, and codecs. It allows for transparent switching between all supported interfaces, allowing it to tie together a diverse mixture of telephony systems into a single switching network.

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